Privacy Policy

Effective Date: 1 January 2025

Last Updated: 29 January 2025

At Äyonha, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.ayonha.com), purchase our products, or interact with us in other ways. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Identity Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit card details or other payment method details (processed securely through Payfast).
  • Order Information: Products purchased, purchase date, and order history.
  • Technical Information: IP address, browser type, operating system, and pages visited on our site.

2. How We Use Your Information

We use your personal information to:

  • Process Transactions: To fulfil orders, process payments, and deliver products.
  • Customer Service: To respond to inquiries, complaints, or requests for support.
  • Improve User Experience: To personalise your shopping experience, enhance our website, and improve our services.
  • Marketing Communications: To send you promotional emails or newsletters (you can opt out at any time).
  • Legal Compliance: To comply with legal obligations or protect our rights.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with the following third-party service providers:

  • Payment Processors: We use Payfast to process payments securely.
  • Shipping Providers: We share your shipping address with delivery partners to fulfil orders.
  • Service Providers: We may share data with third-party platforms for customer support, marketing, or analytics purposes, such as email marketing platforms.

We ensure that these third parties comply with strict privacy practices. We may also disclose your information if required by law or to protect our rights or safety.

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of online transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic and personalise content. You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Your Rights

As a customer, you have the following rights:

  • Access and Correction: You can request access to or correction of your personal data.
  • Opt-Out: You can unsubscribe from promotional communications at any time.
  • Erasure: You may request the deletion of your personal data, subject to legal obligations.
  • Data Portability: You can request a copy of your personal data in a portable format.

7. International Data Transfers

If you are located outside South Africa, please note that your information may be transferred, stored, and processed in South Africa or other countries where our servers or service providers are located. By using our website, you consent to these transfers.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Once this period expires, we securely delete or anonymise the data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before providing them with your personal information.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Äyonha

Email: info@ayonha.com

Website: www.ayonha.com